As a manager of a growing business, you’ve likely thought a fair amount about creating a workforce that finally helps you to achieve your dreams. In your imaginings, those individuals have probably been experts in their fields and have come together like office-based Avengers.
Unfortunately, once you start seeking your dream team in real-time, it soon becomes clear that things don’t often work out that smoothly. There are a few reasons for this, including skills shortages and difficulty obtaining top talent as a new company on the block. As we’ll discuss here, the increasing need to find employees with wide-ranging skill sets can also be something of a setback.
On the surface, it may seem like a sales hotshot who can also handle IT will be an asset, but many managers find that multi-functional teams fail to juggle all their jobs without dropping some balls. This is bad news for both you and your team but, as many businesses are finding, the ability to bring outside companies in to take over the excess jobs that compromise on specific employee skill sets can make a huge difference. The question is, what jobs do you need to take off the table to find your dream team at last?
An IT gap that troubles as many as 78% of managers worldwide has left many businesses having to compromise on the ‘best’ person for the job in place of one who has existing knowledge of multiple software or IT maintenance. This is an issue for both job performance and closing said IT skills gap, and it’s one that a rising trend in outsourced IT can help you to conquer. After all, as well as keeping tech in hand, an expert team on-demand can ensure that even non-tech-versed but promising prospects fit nicely into your enterprise.
Customer service is increasingly important for keeping your company in people’s good books, but this is another area of some concern. After all, someone incredibly skilled in the office might not have the gift of the gab, while rushed workforces also risk brisk or overlooked customer communications in the general daily flow. Both can lead to poor customer service that can kill a new company. While some level of customer service will likely always be required across your team, it’s thus worth removing this task as much as possible by focusing on dedicated CX teams or even a 24/7 answering service that ensures trained customer service representatives are forever at the forefront of customer calls. That way, you needn’t be so worried about hiring personalities, so long as a prospect is skilled in their position and fits into the office seamlessly.
A final word.
Building the dream team is always harder than you expect it to be, but it’s certainly not an impossible goal. By removing the noise of tasks like these and zoning in on people who know what they do and do it well, you could find the Captain America to your full Avenger’s set at last.